Privacy Policy

Last Updated: May 31, 2025

Wynn Creek AC (“us,” “we,” or “our”) operates the https://wynncreekac.com website and provides HVAC services to customers in Gulf Shores, AL and surrounding areas including Bon Secour, Cedar Grove, Elberta, Fort Morgan, Gasque, Gulf Highlands, Gulf Shores, Josephine, Ono Island, Orange Beach, Oyster Bay, Perdido Beach, Swift, and other locations in Baldwin County, Alabama. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, contact us via phone or contact forms, or interact with our booking system. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services or provide us with your information.

Our physical address is 1300 W Fairway Dr, Gulf Shores, AL 36542.

Information We Collect

We may collect personal information from you in a variety of ways, including:

  • Personally Identifiable Information
    • Contact Forms: When you fill out a contact form on our website or through other means, we may collect your name, email address, phone number, physical address, and any message or details you provide regarding your service needs (e.g., for Air Conditioning Install, Air Conditioning Maintenance, Furnace Repair, etc.).
    • Inbound Phone Calls: When you call us, we may collect your name, phone number, address, and details about your HVAC service inquiry. We may also keep records of our communications.
    • Booking System (LeadConnector): When you book an appointment or service through our booking system, which is facilitated by LeadConnector software, we collect information necessary to schedule and manage your appointment. This may include your name, phone number, email address, service address, preferred service times, and specific service requests. LeadConnector may also collect information as per their own privacy policy.
    • Service Provision: When we provide services to you, we may collect information about your HVAC system, property details relevant to the service, and payment information.
  • Non-Personally Identifiable Information
    • Website Usage Data: If you visit our website, we may automatically collect certain information about your device and browsing activity, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
    • Google Analytics: We may use Google Analytics to collect and analyze website traffic data. Google Analytics may use cookies to collect information such as your IP address, geographical location, browser type, operating system, referral source, length of visit, pages viewed, and website navigation paths. This information is used to understand how visitors use our website and to improve our website and services.

How We Use Your Information

  • To provide, operate, and maintain our services (e.g., Air Conditioning Repair, Duct Cleaning, Emergency HVAC).
  • To process your requests and schedule appointments.
  • To communicate with you, including responding to your inquiries, sending service confirmations and reminders, and providing customer support.
  • To send you marketing and promotional communications, such as newsletters, special offers, or information about new services, if you have opted in to receive such communications. You may opt-out of receiving these communications at any time.
  • To improve our website, services, and customer experience.
  • To analyze trends and usage of our services.
  • To process payments for services rendered.
  • To comply with legal obligations and resolve any disputes.
  • For internal record keeping.

How We Share Your Information

We do not sell, trade, rent, or otherwise transfer your personally identifiable information to outside parties except as described in this policy. We may share your information with:

  • Third-Party Service Providers:
    • LeadConnector: Our booking system is powered by LeadConnector. Information you provide through the booking system will be processed by LeadConnector in accordance with their privacy policy and terms of service. We share information with LeadConnector to the extent necessary to manage our bookings and customer interactions.
    • Google Analytics: If we use Google Analytics, information collected by Google Analytics is shared with Google.
    • Other Service Providers: We may share your information with other third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processors, email delivery services, IT support). These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order, or access your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have certain data protection rights. These may include the right to:

  • Access, update, or delete the information we have on you.
  • Rectify any information that is inaccurate or incomplete.
  • Object to our processing of your personal data.
  • Request that we restrict the processing of your personal information.
  • Request the transfer of your personal data to another organization, or directly to you, in certain conditions.
  • Withdraw consent at any time where we are relying on consent to process your personal information.

If you wish to exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.

Use of Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like pixels) to access or store information.

Third-Party Websites and Services

Our services may integrate with or contain links to other websites or services that are not operated by us, such as LeadConnector. If you click on a third-party link or use a third-party service, you will be directed to that third party’s site or service. We strongly advise you to review the Privacy Policy of every site and service you visit or use. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Wynn Creek AC
1300 W Fairway Dr
Gulf Shores, AL 36542
Phone: (251) 359-6401
Email: info@wynncreekac.com